Term and Conditions

Last updated: [Insert Date]

Welcome to The Cat’s Store! These Terms and Conditions govern your use of our website (moggycare.com) and all purchases made through it. By accessing our site and making purchases, you agree to these terms. Please read them carefully.

1. About Us

The Cat’s Store is a UK-based online retailer specialising in premium cat care products, including food, grooming supplies, litter, medicines, and toys. We are located at:

54 Leek Rd, Stoke-on-Trent, GB CH7X 3UX
Email: [email protected]

2. User Responsibilities

By using our website, you agree to:

• Provide accurate and complete information when creating an account or placing an order
• Use the website only for lawful purposes
• Not attempt to gain unauthorised access to our systems
• Be responsible for maintaining the confidentiality of your account credentials
• Be at least 18 years old to make purchases

3. Product Information

3.1 Product Descriptions

We make every effort to ensure our product descriptions are accurate. However, colours may vary slightly due to monitor settings, and packaging may change occasionally.

3.2 Product Categories

Our main product categories include:

• Cat Cans & Pouches
• Cat Grooming products
• Cat Litter
• Cat Medicines
• Cat Toys
• Dry Cat Food

3.3 Restricted Items

Certain products like cat medicines may have age restrictions or require special handling. You agree to use all products as directed by the manufacturer.

4. Ordering and Payment

4.1 Placing Orders

When you place an order, you’re making an offer to purchase which we may accept or decline at our discretion.

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely, and we do not store your full payment details.

4.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices at any time, though this won’t affect confirmed orders.

5. Shipping and Delivery

5.1 Processing Time

Orders are typically processed within 1-2 business days (excluding weekends and holidays).

5.2 Shipping Options

We offer two shipping methods:

• Standard Shipping (£12.95): Via DHL or FedEx, delivered within 10-15 business days after dispatch
• Free Shipping: For orders over £50 via EMS, delivered within 15-25 business days after dispatch

5.3 Delivery Areas

We ship worldwide except to certain Asian countries and remote locations. Delivery times may vary based on location and customs processing.

5.4 Delivery Issues

You must inspect goods upon delivery and notify us within 48 hours of any visible damage or shortages.

6. Returns and Refunds

6.1 Return Policy

We accept returns within 15 days of delivery for most unused, unopened products in original packaging with proof of purchase.

6.2 Non-Returnable Items

For health and hygiene reasons, we cannot accept returns on:

• Opened or unsealed cat medicines
• Opened or used grooming products
• Opened food items (Dry Cat Food, Cat Cans & Pouches)

6.3 Return Process

1. Email [email protected] within 15 days
2. Include order number, items to return, and reason
3. Wait for return approval (within 2 business days)
4. Ship items to provided address

6.4 Refunds

Refunds are processed within 3-5 business days of return approval and issued to the original payment method. Please allow 5-10 business days for funds to appear in your account.

6.5 Shipping Costs

We cover return shipping for our errors or faulty products. For other returns, customers are responsible for return shipping costs, and original shipping fees are non-refundable.

7. Intellectual Property

All content on moggycare.com, including text, graphics, logos, and images, is our property or licensed to us and protected by intellectual property laws. You may not use any content without our express written permission.

8. Liability Limitations

8.1 Product Use

We’re not liable for any injury, damage, or loss resulting from improper use of our products. Always follow manufacturer instructions.

8.2 Website Use

We strive to keep our website available and accurate, but we’re not liable for temporary unavailability or occasional errors.

8.3 Maximum Liability

Our maximum liability to you for any claim related to our products or services is limited to the purchase price of the relevant items.

9. Privacy

Your privacy is important to us. Please see our separate Privacy Policy for details on how we collect and use your information.

10. Changes to Terms

We may update these Terms periodically. The current version will always be posted on our website with the effective date.

11. Governing Law

These Terms are governed by English law, and any disputes will be subject to the exclusive jurisdiction of English courts.