At The Cat’s Store (moggycare.com), we value your privacy as much as your feline values their favourite toy. This policy explains how we collect, use, and protect your personal information when you visit our store.

Our Promise: We treat your data with the same care we’d want for our own cats’ sensitive information – with respect, security, and transparency.

1. Information We Collect

To provide our purr-fect service, we may collect:

  • Personal Details: Name, email address, shipping/billing address when you make a purchase
  • Payment Information: Card details processed securely through our PCI-compliant payment gateways (we never store full card numbers)
  • Order History: Products purchased to improve your shopping experience
  • Technical Data: IP address, browser type, device information for security and analytics
  • Communication Records: Emails or messages sent to our customer service

2. How We Use Your Information

Your data helps us:

  • Process orders and deliver your cat’s favourite products
  • Provide customer support (with real humans who understand both felines and finance!)
  • Improve our website and product offerings
  • Prevent fraud and ensure transaction security
  • Send service-related communications (order confirmations, delivery updates)
  • With consent, send occasional promotional offers about relevant cat products

3. Data Sharing & Disclosure

We only share your information when necessary:

  • Payment Processors: Visa, MasterCard, JCB, PayPal to complete transactions
  • Shipping Providers: Courier services to deliver your orders
  • Legal Requirements: If required by law or to protect our rights

We never sell your personal data to third parties for marketing purposes.

4. Data Storage & Security

We implement robust measures to protect your information:

  • SSL Encryption: All data transmitted is protected with 256-bit encryption (look for the padlock icon)
  • Limited Retention: We only keep data as long as necessary for business or legal requirements
  • PCI Compliance: Regular security audits to meet Payment Card Industry standards
  • Access Controls: Strict internal policies on who can access sensitive data

5. Your Rights

As our valued customer, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data (subject to legal requirements)
  • Object to certain processing activities
  • Withdraw consent for marketing communications

To exercise these rights, please contact us at [email protected].

6. Cookies & Tracking Technologies

Like catnip for websites, cookies help us:

  • Remember items in your shopping basket
  • Understand how customers use our site to improve it
  • Provide relevant product recommendations

You can manage cookie preferences through your browser settings. Disabling cookies may affect some website features.

7. International Data Transfers

As we serve customers globally (excluding some Asian and remote regions), your data may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws.

8. Policy Updates

We may update this policy occasionally – the current version will always be available on our website. Significant changes will be notified to customers where appropriate.

9. Contact Us

For any privacy-related questions or concerns, please contact our Data Protection Officer at:

The Cat’s Store
54 Leek Rd, Stoke-on-Trent, GB CH7X 3UX
Email: [email protected]

Last updated: [Insert Date]