Welcome to MoggyCare’s FAQ section! We’ve compiled answers to all your pressing questions about our products, delivery, and services. If you can’t find what you’re looking for, our team of cat-loving experts is always ready to help at [email protected].
About MoggyCare
Who is MoggyCare for?
MoggyCare is purr-fect for cat owners who value convenience, quality, and speedy delivery of premium cat products. Whether you’re a busy professional needing regular supplies delivered, a new kitten parent stocking up, or a discerning owner seeking specialty items like Royal Canin or Hill’s Science Plan, we cater to all feline needs with care.
What’s your shop style?
We combine the warmth of your local pet shop with the convenience of online shopping. Our style is playful yet professional – just like your cat’s personality! We focus on premium, vet-recommended products with clear, fuss-free information to help you make the best choices for your feline friend.
Products
What types of cat products do you offer?
Our carefully curated selection includes:
- Premium dry food (Royal Canin, Hill’s Science Plan)
- Cat litter and hygiene products
- Health and medicine supplies
- Toys for all play styles
- Grooming essentials
- Wet food options (cans & pouches)
How do I choose the right food for my cat?
Our product descriptions include age recommendations, dietary specifications, and feeding guidelines. For specific health concerns, we recommend consulting your vet. Most premium brands like Royal Canin offer life-stage specific formulas.
Ordering & Account
How do I create an account?
Simply begin checkout and you’ll be prompted to create an account. Benefits include order tracking, faster future checkouts, and access to exclusive offers. We’ll never share your details – promise!
I forgot my password – what should I do?
Click “Forgot Password” on the login page and we’ll email you a secure link to reset it. If you’re still having trouble, contact our admin team who will be happy to assist.
Delivery
Important: All delivery times are calculated from dispatch date (1-2 working days after ordering for quality checks).
What are my delivery options?
We offer two purr-fect delivery services:
- Express Delivery: £12.95 via DHL/FedEx (10-15 days after dispatch)
- Free Standard Delivery: Free on orders over £50 via EMS (15-25 days after dispatch)
Do you deliver to my country?
We ship globally, except some remote areas in Asia and other locations. During checkout, simply enter your address to confirm delivery availability. Our base in Stoke-on-Trent allows us to efficiently serve international customers.
How is my order packaged?
With the same care we’d want for our own cats! Fragile items receive special protective packaging, and all parcels are securely packed to prevent damage during transit. We use minimal, recyclable packaging where possible.
Payments
What payment methods do you accept?
We accept all major payment options for your convenience:
- Visa
- MasterCard
- JCB
- PayPal
Is it safe to enter my card details?
Absolutely! We use industry-standard SSL encryption for all transactions. For added security, you can choose PayPal which keeps your financial details private.
Returns & Refunds
What’s your returns policy?
We understand cats can be particular! If any item isn’t quite right, you have 15 days from receipt to initiate a return. Please email [email protected] with your order details and reason for return. Items must be unopened/unused in original packaging.
How long do refunds take?
Once we receive and process your return (typically 3-5 working days), refunds are issued to your original payment method within 5-10 working days. You’ll receive email confirmation at each stage.
What if my item arrives damaged?
Oh no! Please contact us immediately at [email protected] with photos of the damaged item and packaging. We’ll arrange a replacement or refund and investigate with our delivery partners.
Still Have Questions?
Our friendly team is always here to help your feline family. Contact us at:
Email: [email protected]
Address: 54 Leek Rd, Stoke-on-Trent, GB CH7X 3UX
“Because your moggy deserves the very best” – The Cat’s Store Team